Last updated: November 15, 2026
1. How this works
A Rhino subscription is a digital service. It is delivered when your server is put on the list and Rhino can run there. Because it is delivered at once, a subscription is not refunded just because you changed your mind.
2. When we refund
- You paid and your server was never put on the list.
- You were charged twice for the same server and the same period.
- Rhino could not be used in your server for a long stretch because of a fault on our side, and you asked while it was still happening.
3. When we don't
- The subscription ended, or Rhino was removed, because the terms were broken.
- You no longer want or need Rhino, or the server it was bought for was deleted or sold.
- A feature changed or was removed, or another company's service that a feature depends on stopped working.
- Time left on a monthly plan that you chose to stop using.
4. Payment disputes
Talk to us first. Opening a dispute or chargeback with your payment provider without contacting support ends the subscription and may get the server and the buyer blocked from Rhino.
5. How to ask
Open a ticket in the support server with your server ID, the date you paid and how you paid. Refunds go back the way the payment came in.
6. Your legal rights
Nothing here takes away refund rights the law gives you where you live.
7. Changes
We may update this policy. The date at the top shows the latest version, and the version in force when you paid is the one that applies to that payment.